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How To Whitelist Email

Prosper Suite wants to make sure our emails are getting delivered to you! 


In order to help ensure the delivery of our emails to your inbox, you need to Whitelist Prosper Suite, also known as Approved or Safe Sender list. 


Click below to view instructions on how to do whitelist emails for several popular Internet Service Providers and email companies.


*Note that we are not an email client like Gmail or Outlook. We send emails to customers through our platform. This guide is designed to help you keep emails from being moved to the spam folder.


Mobile Clients


Web-based Clients

AOL Mail

  1. Click Contacts in the right toolbar. 
  2. Click Add Contact. 
  3. Enter [wlemail] and additional information if you wish.
  4. Click Add Contact button in the popup to finish.

Comcast

  1. Click Preferences from the menu.
  2. Click Restrict Incoming Email.
  3. Click Yes to Enable Email Controls.
  4. Click Allow email from addresses listed below.
  5. Enter [wlemail] you want to whitelist.
  6. Click Add.
  7. Click Update to finish.

Windows Live Hotmail

  1. Open an email from the sender that you want to whitelist.
  2. Click Add to contacts next to [wlemail] to finish.

Apple Mail

  1. Click [wlemail] in the header of the message you’re viewing.
  2. Click Add to finish.

Gmail

  1. Open an email from the sender that you want to whitelist.
  2. Click on the little down-pointing-triangle-arrow next to “reply.”
  3. Click Add [wlemail] to contacts list to finish.

Yahoo! Mail

  1. Open the email message from the sender you want to add to your address book.
  2. Click Add to contacts next to [wlemail].
  3. On the Add Contact popup, add additional information if needed.
  4. Click Save to finish.

Desktop Clients

Mac Mail

  1. Click Address Book.
  2. Click File.
  3. Click New Card.
  4. Enter [wlemail] and additional information if you wish.
  5. Click Edit to finish.

Mozilla Thunderbird: PC

  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under Contact, enter [wlemail] and additional information if you wish.
  5. Click OK to finish.

Mozilla Thunderbird: Mac

  1. Click Address Book.
  2. Make sure Personal Address Book is highlighted.
  3. Click New Card. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under Contact, enter [wlemail] and additional information if you wish.
  5. Click OK to finish

Outlook 2007

  1. Right-click on the email you received (in the list of emails).
  2. Click Junk E-mail.
  3. Click Add Sender to Safe Senders List to finish.

Outlook 2010

  1. Click the Home tab.
  2. Click Junk.
  3. Click Junk E-mail Options.
  4. Click Safe Senders.
  5. Click Add.
  6. Enter [wlemail] and additional information if you wish.
  7. Click OK to finish.

Mobile Clients

iOS Devices
iPad or iPhone


  1. On any message, tap the sender and add to either a new contact or an existing contact:

Android Devices
Samsung, Google Nexus, others

  1. In the default email client, touch the picture of the sender.